Frequently Asked Questions

General Questions

Be Well™ is a new kind of rewards program. It is available as an app that can be downloaded to your phone, as well as a card that you can carry in your wallet.

Be Well puts health, wellness and rewards in one place that provides you with personalized offers to help you collect and redeem points as well as making your medication management simpler with a direct connection to your Pharmacy.

Be Well makes taking care of your well-being simpler and more rewarding than ever.

Be Well™ offers its members a single point of access to a suite of health and wellness services that make connecting with their pharmacy and medication management simpler. It also offers personalized promotions, incentives and rewards for shopping. ™

Be Well™ is like no other loyalty program currently on the market. It makes taking care of your well-being simpler and more rewarding than ever before. With helpful tools and advice, ability to collect and redeem points, Be Well™ puts health, wellness and rewards into one program.

In addition to earning rewards points on every dollar spent at Rexall™ locations across Canada, Be Well™ allows you to connect directly to your Rexall™ pharmacy, making medication management simpler.

To learn more about the full range of benefits of Be Well™, please visit www.letsbewell.ca.

Signing up is easy. In just a few easy steps you can get set up to earn points, discover special offers and simply manage your medication.

Step 1 – Get your Be Well™ card

  • Pick Up your Be Well™ card at your neighbourhood Rexall™ OR simply register for a digital card via the App

Step 2 – Use the Be Well™ app or visit letsbewell.ca to register your card and create an account.

  • An email address, a password, birthdate and postal code will be required

Step 3 – Confirm your account

  • You will be prompted to check your email to validate your account

Step 4 – Connect to your Pharmacy

Step 5 – Manage your prescriptions through the app

Looking for more details? Please refer to our comprehensive User Guide 

(for instruction on pharmacy features set-up, please refer to the <pharmacy frequently asked questions> for more information. 

Anyone who is 14 years of age and a Canadian resident can sign up for and be a member of the Be Well™ program.

There is no cost to join or be a member of the Be Well™ program. To start earning and collecting points, visit letsbewell.ca. You can also download a digital card through the app.

You can earn and redeem Be Well™ points on purchases at any Rexall™ location across Canada.

To register a Be Well™ account, members must provide a valid email address, postal code and their date of birth. All personal data captured by Be Well™ is encrypted and securely stored. Our data centre has best-in-class security processes in place to ensure your information is safely stored and managed. If you have any concerns with the collection and storage of your data, please contact the Be Well™ Customer Care Team at 1-888-596-5131.

Click here to review the Be Well™ Privacy Policy

Click here to review the Be Well™ Terms & Conditions

 

If a Be Well™ member loses their card, we encourage them to call customer service immediately at 1-888-596-5131 to report the card as lost. The member can then pick up a new card in store and call customer service to have their old profile merged to their new card. Alternatively, if the member is using the Be Well™ App, the customer service agent can assign a new card to the member immediately when the card is reported lost.

At this time, only one person can be linked to a single Be Well™ account.

Rewards/Points

You can collect Be Well™ points by presenting your card, or digital card from the app, to the cashier or scan it at self-checkout when completing a purchase at any Rexall™ location across Canada and your points will be added to your account balance.  

When you have earned more than 25,000 points you can begin to redeem and save. When making a purchase, you can choose whether to redeem your points or to keep collecting.  If you wish to redeem your points, simply let the cashier know that you will be using your points towards savings on your current purchase.     

For every dollar spent at a Rexall™ store, you earn 10 Be Well™ points. Every 25,000 points = $10 in redeemable value. Look for special offers and promotions to earn even more points per transaction.

After two years of inactivity on a Be Well™ account, the points associated with that account will expire.

Most purchases from Rexall™ locations across Canada qualify for Be Well™ points. Some exceptions apply.

Points cannot be collected or redeemed for any of the following products:

Taxes, tobacco products, products containing codeine, lottery tickets, alcohol, bottle deposits, gift cards, prepaid cards, phone cards, event tickets, transit tickets and passes, post office transactions, stamps, passport photos, cash back, gifts with purchases, delivery charges, environmental levies, Home Health Care services/rentals, any other products or services that we may specify or where prohibited by law.

Exceptions apply in pharmacy.  Please visit the <pharmacy frequently asked questions> for more information. 

Points can only be transferred between accounts owned by the same Be Well™ member. Points cannot be transferred to other members including spouse, family or friends at this time.

All points earned related to the returned purchase will be forfeited. However, it’s easy to start earning again with exclusive access to special offers and rewards.

Be Well™ points can we redeemed for cash savings on eligible purchases. Products and services ineligible for earning or redeeming points are detailed in the program Terms & Conditions.

Yes! Be Well™ members will have exclusive access to in store events personalized and special offers to earn even more points at all Rexall™ locations across Canada. Be sure to activate your personalized offers via the app or website to earn bonus points. You can learn more about Be Well™ offers through the app, via email, in our weekly flyer and in store.   

As a Be Well™ member, you can learn more about Be Well™ offers through the app, on the website, by email, in our weekly flyer and in store.

Yes, as a Be Well™ member, you will receive personalized offers via the app, website or email.

Members who have registered their Be Well™ card will receive personalized offers via the app, website or email. These offers need to be activated within the Be Well™ App or Be Well™ Website prior to purchase to earn the applicable bonus points.

Be Well™ members can redeem points they have earned 12 hours after the transaction takes place.

At this time members cannot donate their points to the Rexall™ Care Network.

Every Be Well™ offer is different. Details for each offer can be found in the terms & conditions of the offer.

We do not offer a referral bonus for signing up new members. However, we do appreciate it when you tell others about your experience and encourage them to register.

Yes. The value of the returned purchase using Be Well™ points will be provided in the form of a gift card.

Yes, you can. Points have a redeemable dollar value which means they can be used toward any purchase, including products eligible for other promotions. Please note that the minimum redemption is 25,000 points or $10 value.

There is a minimum redemption of 25,000 points or $10 value.  The maximum redemption within a 24-hour period is 500,000 points or $200 value. 

At this time, you cannot earn points on Well.ca purchases.

Pharmacy & Additional Benefits

Be Well™ points cannot be earned or redeemed on prescriptions and dispensing fees in some provinces. At this time, points can only be redeemed on the amount owed by the patient in MB, SK and NB. Laws in each province and territory are subject to change.

Patients can view their entire medication history (up to three years). For all eligible medications, patients can refill their medications and fill new medications by taking a photo of the prescription and sending it to their pharmacy. Patients can also track the status of their prescription and be notified when it is ready for pick up.

Patients can track important health metrics by linking wearable devices to the Be Well™ app (e.g. heart rate monitor, step counter, etc.).

Yes, a patient can link more than one pharmacy to Be Well™.

Yes. The original copy of your prescription must be provided to the pharmacist when picking up a prescription which was submitted using the photo Rx functionality. 

 

In Alberta, Rexall pharmacies will start getting your prescription ready; however, we need the original prescription to finish filling it. In addition in Alberta, Rexall pharmacies are limited to data entry and stock verification to comply with local requirements.

 

 

AIR MILES®

As of May 1, 2020, you will no longer be able to collect or redeem Air Miles® at Rexall™ locations.

We would like to thank Air Miles® for the added in-store benefit they have provided to our employees, patients and customers since January 5, 1999.

At Rexall™, we are always looking for ways to better serve our customers and patients, expanding and evolving our products, offers and services. Be Well will put money back in your pocket and help make managing your health and wellness simpler.

As of May 1, 2020, you will no longer be able to collect or redeem Air Miles® at Rexall™ locations.

We would like to thank Air Miles® for the added in-store benefit they have provided to our employees, patients and customers since January 5, 1999.  

At Rexall™, we are always looking for ways to better serve our customers and patients, expanding and evolving our products, offers and services. Be Well™ will put money back in your pocket and help make managing your health and wellness simpler.

At Rexall™, we’re always looking for ways to better serve our customers and patients, expanding and evolving our products, offers and services. We believe that no other reward program offers the value and benefits that Be Well™ does. Be Well™ will put money back in your pocket and help make managing your health and wellness simpler. 

Be Well™ offers a broader range of benefits and increase in value versus Air Miles®. To learn more about the full benefits of Be Well™, please visit letsbewell.ca

Be Well™ does not offer travel rewards. To learn more about Be Well™ benefits and rewards, please visit letsbewell.ca

As of May 1, 2020 you will no longer be able to collect or redeem Air Miles® at Rexall™ locations.

We would like to thank Air Miles® for the added in-store benefit they have provided to our employees, patients and customers since January 5, 1999.  

At Rexall™, we are always looking for ways to better serve our customers and patients, expanding and evolving our products, offers and services. Be Well™ will put money back in your pocket and help make managing your health and wellness simpler.

Air Miles® Reward Miles to Be Well™ points are non-transferable.

General Technical

The Be Well™ app is supported on Android devices with version 6 or higher and iPhones with iOS12 or higher. You can also use the latest version of the Chrome and Firefox mobile browsers on your Android or Safari, Chrome and Firefox mobile browsers on your iPhone.

On your desktop, the latest versions of Chrome, Firefox and Edge are supported.

We recommend downloading the newest version of your preferred browser for the best experience:

  • Google Chrome
  • Apple Safari
  • Microsoft Edge
  • Mozilla Firefox

Yes. To use the Be Well™ app without an internet connection you first must enable the “keep me signed in” option on the sign-in screen and have been signed in within the past 12 hours. That way, your Be Well™ card will be available by clicking the barcode at the top right of the Be Well™ home screen even if you don’t have internet access.

To load your digital offers, you must be connected to the internet.

Your digital offers need an internet connection to load. (This can vary depending on the device.) Please make sure that you have an internet connection. If you’re still having issues loading your offers, please contact customer service at 1-888-596-5131.

If you’re having trouble signing into your account, tap the link under the credential fields on the home screen that says, “Forgot Password?”. From there, you’ll be prompted to enter the email associated to your Be Well™ account. A secure link will be sent to this email address where you can reset your password. You can also contact the Customer Care Team at 1-888-596-5131 if you require further assistance.

If you’re experiencing problems with the Be Well™ website, you can report a problem by contacting the Customer Care Team at 1-888-596-5131.

Typically, your points will be uploaded immediately to your account following a purchase. If your points haven’t loaded within 12 hours, please contact the Be Well™ Customer Care Team at 1-888-596-5131 for assistance.

Yes, of course. To have points added to your account after a purchase where you’ve forgotten your card, call the Be Well™ Customer Care Team at 1-888-596-5131. Please make sure to have proof of purchase when you contact the Customer Care Team.

Yes. The Be Well™ app allows you to have access to your account, even when you’re on the go.

For Android devices 6 or higher, please click here to download the app. 

For iPhones iOS12 or higher, please click here to download the app. 

If your points haven’t uploaded within 12 hours of purchase or if at any time you notice a discrepancy with your account, please contact the Be Well™ Customer Care Team at 1-888-596-5131 for assistance.

To sign-up online, please visit: https://www.letsbewell.ca/

You can also sign-up by downloading the app:

  • For Android devices 6 or higher, please click here to download the app. 
  • For iPhones iOS12 or higher, please click here to download the app.

Once you’ve downloaded the app, tap “Create Account” which will give you the option to “Register my physical Card”. To register your card, take a picture of the barcode on your card or you can manually enter the number into the app using the keypad on your phone.

If you have an existing account, please call the Be Well™ Customer Care Team to have your card added to your account.

While we’ll be sad to see you go, if you wish to cancel your account, you can do so at any time by contacting the Be Well™ Customer Care Team at 1-888-596-5131.

You can use the Be Well™ app to check your points balance. Once signed into your account, your points balance will be displayed at the top of the home page. You can also tap the barcode at the top of the screen to display your points balance.

If you forgot your Be Well™ membership card, but have the app on your phone, you can scan the barcode in the app to earn points. Or, if you know your card number, the cashier can manually enter the number at the time of transaction. You can also have your points added to your account by contacting the Be Well™ Customer Care Team at 1-888-596-5131. Please have proof of purchase ready when you call.

If you forget to load your offers, please contact the Be Well™ Customer Care Team 1-888-596-5131 for assistance.

Your email address is part of your sign-in information. This allows you to conveniently reset your password through a secure link sent directly to your email.

If you opt-in, we can also share with you personalized offers and bonus offers. If you wish to opt-out of email correspondence from Be Well™, you can unsubscribe at any time.

To change or update your email address and/or password, click “Settings” at the bottom of the screen and select “Accounts”.


To edit your personal information, such as name, birthday or postal code, click “Profile”.

To reset your Be Well™ password, tap the link under the “sign-in” fields that says, “Forgot password?” on the sign-in screen. You’ll be prompted to enter the email associated to your Be Well™ account. You’ll receive a secure link to that address where you can reset your password.

COVID-19

The need to offer value to our customers is even more apparent in these times and Rexall will continue to look for ways to provide significant benefits for our clientele as we navigate through COVID-19. Be Well™ is like no other loyalty program currently on the market.  Be Well™ puts health, wellness and rewards in one place and provides you with personalized offers to help you collect and redeem points as well as making your medication management simpler with a direct connection to your Pharmacy.

Rexall pharmacies are designated as an essential service in all provinces across Canada. Rexall will continue to be open to serve our customers and patients. We recognize the critical role we play for many Canadians who depend on us to receive the medications and prescriptions they need. You can visit us at https://www.rexall.ca/storelocator/  for our locations and current operating hours. 

At Rexall, the health and safety of our employees, customers and patients remains a priority.  For the latest updates on the steps Rexall is taking to ensure the safety of our customers and employees, please visit our dedicated  COVID-19 page at https://www.rexall.ca/covid-19. 

Rexall pharmacists continue to work relentlessly on the frontlines, focused on safely serving our communities and ensuring our patients have access to essential medications.  For the latest information on how we are certifying that  our patients have access to the medications they need, please visit our dedicated COVID-19 page at https://www.rexall.ca/covid-19.